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FlareGames

Bugs & Technical Problems

Help us squash those bugs!


How to submit a bug properly

For creating a thread there, please use the following guidelines:

**I order to help make your post as good as possible give us the following information:**

1. In a single sentence, describe your bug, like you are telling a friend about it and try to make it as descriptive as possible.

2. What steps do you need to take to make this bug happen? We need to be able to reproduce it. Make sure you write down steps, such as this is the first action, the second step and so on.

3. What is actually supposed to happen? If the bug didn't exist and you followed all of the steps you listed earlier, what should happen in game?

4. Now write down what is ACTUALLY happening, when you follow the steps you have named?

5. What version of the game are you using? For example. Version 4.4.3 on Facebook

6. With which device and OS are you playing? Apple 6s, ioS 12 would be a helpful answer here

7. What is your in-game name?

8. Additional screenshots or videos

9. Do you have crash logs? If yes, attach them, please. These are really valuable.

Uff, that was a long list, but that should help us to reproduce the bug or the issue.

Thanks for reporting!

Please also check if your bug has already been submitted before. If not, please open a new thread. If yes, you may comment under the thread in question.

NOTE: Tagging developers, hijacking other people's threads or multi-commenting on several threads will not help you getting your bug solved faster.

If there is a major bug (game-breaking or similar) happening, we will also inform you in the Official Announcement section about it.

Thank you!

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