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  1. Hey @UnevenGiant We are sorry to hear that. Please, do make sure to contact our Customer Support about this, they should be able to help:
  2. Archimedes

    Stuck on the second island

    Hey Seuguh5, We are really sorry about this. Could you please get in touch with our Customer Support, they will look into it:
  3. Archimedes

    I CANT BUY :(

    Hey there, moha. Really sorry to hear about that. Please, contact our Customer Support, they will be happy to help:
  4. Archimedes

    Works on mobile not on pc

    Hi, @InuS! For problems like this, we advise you to reach out to our support staff. Simply submit a support request using the link at the top of this page: Thanks!
  5. Hey Jaep, There is no update taking place at the moment. Could you please get in touch with our Customer Support, they will be happy to help: Thanks and have a good day!
  6. Archimedes

    More D_ck P_cs

    Dear all, We apologise for the trouble and are actively investigating the issue. Thanks for staying vigilant and please let us know if you spot anything else like this. Have a good day.
  7. Archimedes

    More D_ck P_cs

    Dear all, Thank you for bringing this up. We will make sure to look into this. I will hide your messages accordingly, I hope you understand. Have a nice weekend.
  8. Archimedes

    Chronic Connection Issue

    Hello, guys! We understand this might be confusing if you're not aware of GDPR. Here's our new FAQ page about this change: Additionally, this is the "simple Wikipedia" version of the article explaining what's GDPR: Just change "simple" to "en" in the URL if you want the full details. (Also, Wikiwand is just a nicer skin over Wikipedia that I happen to personally like. Same contents, better layout.) Hope this clears some things up.
  9. Archimedes

    Free Chest bug

    Hi guys, thanks for drawing this to our attention. We will make sure to investigate asap, and as always would appreciate if those players who are affected could contact our Customer Support as well: Aplogies for the inconvenience.
  10. Archimedes

    Crashing constantly... Oreo

    Hey, @joshcali! Feel free to reach our support staff at to get help with in troubleshooting this issue.
  11. Archimedes

    App is consuming more data

    Hey guys! As always, I'm gonna say it's useful to send this info to our support guys at This is useful both for us, so we can collect error data in a standardized manner that help us improve the game each update, and also for you, the player, who gets an experienced agent's help in troubleshooting the issue.
  12. Archimedes

    Ninja Island Bug (2)

    Hey @InfinitYash, Really sorry that you couldn't benefit from the event properly. 4G is a mobile coverage after all, and just a quick break in connection (going through a tunnel or even moving to a different room) could result in a disconnect. Wi-Fi is more advisory, however, it is understandable that not always one has access to it. Nonetheless, our best advise would be to consult with the Customer Support, they wil be able to give the best technical solution:
  13. Archimedes

    Creation of Path Causes Disconnect

    Hi, @GFYRR2! We suggest you open a support request via this page (, so our support staff can both help you and take a look at the problem to collect information that can help the dev team take care of the issue in a future update. Thanks!
  14. Archimedes

    About No answer Here

    @Warriornator Thanks for taking the time to bring this up. We will make sure to communicate this to the developers. As you probably understand, we are constantly working on making the game better, and sometimes (especially after launching a new update) there may be some unforeseen issues, which we will try to address ASAP. And it is the feedback from the players that really helps us speed up the process and identify those areas which require urgent attention, for which we are very grateful. Thanks again.
  15. Archimedes

    connection lost again.

    @denacaldwell Sorry about the problems and glad they got sorted. Have a good day.