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About Archimedes

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  1. Hey @UnevenGiant We are sorry to hear that. Please, do make sure to contact our Customer Support about this, they should be able to help: https://fgurl.net/help_me
  2. Hey Seuguh5, We are really sorry about this. Could you please get in touch with our Customer Support, they will look into it: https://fgurl.net/help_me
  3. Hey there, moha. Really sorry to hear about that. Please, contact our Customer Support, they will be happy to help: https://fgurl.net/help_me
  4. Hi, @InuS! For problems like this, we advise you to reach out to our support staff. Simply submit a support request using the link at the top of this page: https://fgurl.net/help_me Thanks!
  5. Hey Jaep, There is no update taking place at the moment. Could you please get in touch with our Customer Support, they will be happy to help: https://fgurl.net/help_me Thanks and have a good day!
  6. Hello, guys! We understand this might be confusing if you're not aware of GDPR. Here's our new FAQ page about this change: https://flaregames.zendesk.com/hc/en-us/articles/360005012594-Changes-to-Privacy-Policy-and-Terms-of-Service Additionally, this is the "simple Wikipedia" version of the article explaining what's GDPR: http://www.wikiwand.com/simple/General_Data_Protection_Regulation. Just change "simple" to "en" in the URL if you want the full details. (Also, Wikiwand is just a nicer skin over Wikipedia that I happen to personally like. Same contents, better layout.) Hope this clears some things up.
  7. Hi guys, thanks for drawing this to our attention. We will make sure to investigate asap, and as always would appreciate if those players who are affected could contact our Customer Support as well: https://fgurl.net/help_me Aplogies for the inconvenience.
  8. Hey, @joshcali! Feel free to reach our support staff at https://fgurl.net/help_me to get help with in troubleshooting this issue.
  9. Hey guys! As always, I'm gonna say it's useful to send this info to our support guys at https://fgurl.net/help_me This is useful both for us, so we can collect error data in a standardized manner that help us improve the game each update, and also for you, the player, who gets an experienced agent's help in troubleshooting the issue.
  10. Hey @InfinitYash, Really sorry that you couldn't benefit from the event properly. 4G is a mobile coverage after all, and just a quick break in connection (going through a tunnel or even moving to a different room) could result in a disconnect. Wi-Fi is more advisory, however, it is understandable that not always one has access to it. Nonetheless, our best advise would be to consult with the Customer Support, they wil be able to give the best technical solution: https://fgurl.net/help_me
  11. Hi, @GFYRR2! We suggest you open a support request via this page (https://fgurl.net/help_me), so our support staff can both help you and take a look at the problem to collect information that can help the dev team take care of the issue in a future update. Thanks!
  12. @Warriornator Thanks for taking the time to bring this up. We will make sure to communicate this to the developers. As you probably understand, we are constantly working on making the game better, and sometimes (especially after launching a new update) there may be some unforeseen issues, which we will try to address ASAP. And it is the feedback from the players that really helps us speed up the process and identify those areas which require urgent attention, for which we are very grateful. Thanks again.
  13. @denacaldwell Sorry about the problems and glad they got sorted. Have a good day.
  14. Hey @hatsunemiku Please, enquire with the Customer Support as to a possible ban or any other reasons preventing you from participating in the Pro League: https://fgurl.net/help_me All the best.
  15. Hi, @Nadour ! Could you please reach out to support via this page? https://fgurl.net/help_me They will be able to take a look at your profile and help you if there's anything wrong. Thanks!
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