Account transfer failed

I’ve followed the instructions for transfering the account but instead of putting the old account on the new device, the game created another brand news account. The server seems to think everything went well as I can’t use the procedure again. What happened and how to fix it.

I feel shocked and I understand your problem. I waited for one year for transferring my account on my new device.

Hi JiggleFizziks, 

sorry to hear about your problem. Please contact our customer support, they should be able to help you.