One of my alliance players had gem problems for the second time, they just disappeared!
The first time we thought he had spent them, but no!
Now it happened again, he was with 1000 gems and saving to raise the level of the Uranus Hall and today when he entered the game only had 5 gems in his account, the second time with no explanation are gone!
My friend’s cell phone is new.
How can we solve these problems, because he said that if they do not solve, he will stop playing.
waiting for an answer.