Android to iOS

A player in my alliance just broke his android phone and now has an iOS phone.  Can someone tell me how he can get his account on to the new phone?  I think the old phone is gone.  He’s an active player and really bummed out thinking he has lost all his progress now.


thanks in advance!!!

@Biergott10 Your friend should write to the tech support and they would handle it for him. The process would be somewhat lengthy and tricky, but this is the only way.

Thanks, will do

Don’t know if this would work or not, but could he use an android emulator on a pc/laptop and link the game that way?