Banned for no reason?

Hi, i was banned from the game all of a sudden, only got a message saying i violated terms of service??
Did nothing special and tryed contacting support…anyone know why this happend and what the timeframe is for support to tell me what happend?

Think 3-5 work days

could be longer many of mine went to the abyss…
maybe we could suggest opening a ticket with Gems? I know it wont help the OP but ?

I would pester daily, otherwise I think it will be 2020

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In September of this year, I made an inquiry about the purchase column.

Sep 8, 9:58 PM CEST
At this time, when a reply was received within 24 hours, a system mail came, but the reply mail from the staff came Sep 13, 2:01 AM CEST, that is, five days later.

Maybe flare customer service is crowded.

If you are a leader or general, you may want to deal with alliance members through forums and social media.