Chests earned as Spoils of War not delivered

I was supposed to receive an Eternal chest as a spoil of war but didn’t receive it. The screen shows I should have 5 chests but only 2 Bonus and 1 Titan chest available. Please look into this. My name is Heptathalon and my alliance is Omnipotent.

Hey Heptathalon, please get in contact with the support team, hopefully they can help you with this issue: