Chests of gems were gone

Hi. How are you?
I’m writing to you for one issue about the game.

My nickname is Lord Knite.

I bought the monthly package of gems.

Yesterday was my last day of free chests rewards, then today the 30 free chests rewards will be new. But yesterday I had 3 days to get chests with 50 gems yet, about monthly package of gems.

When I woke up today, the last 3 chests with 50 gems were gone. Then I bought again the monthly package of gems. Please, check it.

I don’t know what happened; maybe a little bug…

I sent an e-mail, but I didn’t get the feedback.

 

Waiting for answer,

Lord Knite.

Hi,

You should be in touch with the customer support team.

Please note that they do not work over the weekend which might explain why you didn’t get an answer before yesterday.