[This is going to be long.]
Before I even say anything let me tell that I am a noob. Many players have been playing this game for more than 1-2 years and I just installed it a month back. Hell I even registered myself on your forum only about 5 days ago, so I may not be very ‘experienced’ or ‘expert’ in your game but this doesn’t mean I don’t love your game.
Before continuing further I think I must tell you a few things about me and my experince with your game so that you can have a rough idea who you are talking too.
*Big fan of gaming.
*Installed Royal Revolt 2 about a month back.
*My current level- 50
*I am a free player, haven’t spent a single penny yet.
*In ‘Rise of the Ninjas’.
-Didn’t crash a single time while playing the ninja islands (Despite the fact that my device has only 512 MB RAM. Windows Phone 8.1)
-Ninja level is 3.
-Secured 1st rank in my tier.
-Spent only 15 gems to skip cooldown.
-I’m on vacation so I have a lot of time. I even played many battles in the middle of the night.
We loved you (and I still love you):
There are many ‘war’ games, there are many ‘stratagy’ games and there are many adventure games. Many other games have bigger community, better graphics and less role of money. But I’ve never seen any game balancing these different thing so well to create someting that can be enjoyed by any age group even when they don’t want to spend money. The fact is if someone has patience to wait he/she can be one of the top players of the game even without spending money. You were doing pretty well before the ninja event and everybody loved you but the hatred started after you launched your new version (2.5) so lets talk about the Ninja Event.
The ‘Rise of Frustation’:
-You announced the Ninja Event more than 25 days before launching and when it finally started after so much waiting (not to mention the nailbiting Facebook countdown teaser + 4 days extra waiting) you messed up. You messed up BIG. Your servers went down and our hearts sank.
-We were disappointed because we were expecting a lot fom you. Hell you wanted us to expect. And what did you give us- new ‘special uber items’ like a Chicken Leg. Are you kidding me? A freaking chicken leg? This may be funny to you but you should know know the difference between ‘creativity’ and ‘insanity’. My Hero represents ‘me’ in the game. I am a decent person and I would never like my Hero wandering around with a goddamn Chicken Leg in his hand. It is mocking my King. It is like making fun of the game itself!
-Increased role of money.
Although you were taking care of free players before the update, you took your money extracting attitudes to whole new hights when you made it almost impossible for players to perform well in the Ninja Event without spending gems no matter how skilled he/she is (my case is an exception because nobody plays in the middle of the night). Why does this game want all of our time and money?
-The frequent connection problems:
And when someone finally uses their hard earned money to excel in the game they are welcomed with a Connection Error message. If you are taking so much money give us standard service.
Though I am not a paying player, I can fully understand the pain of someone who spends their thousands of gems to skip cooldowns and crashes in the middle of a battle. And then you give them a compensation of 200 gems and a ‘sorry’. Sometimes a ‘sorry’ is not enough’.
But I understand:
-I understand that you are here to do business. I know that to keep such a big thing alive for such a long time you need big resources.
-I understand that this is a ‘free to play’ game and not a ‘free’ game. You could have made it ‘only for paying players’ and still many would’ve played it. The fact that you have made every bit of the game available for free players also who are willing to wait, is appreciable in itself.
-And the good thing thing is your stand is very clear. You want to take care of all of your players, that’s why you communicate so frequently, give away thousands of gems in raffles and give compensations (though not enough for many). I like your caring attitute, and the fact that you have accepting your mistakes and trying to work on them.
*And finally a few suggestions
-Please remove the awkward weapons.
-Fix the crashes and server problems (Hire more and better people in your team).
-Change the format of the Ninja Event.
-Develop a system to find the (real) players who have lost gems and could’t get good rank in the Ninja Event because of crashes and connection errors and compensate them well.
Thank you for reading! I think we will stay togeter for a while