Explanation Facebook Gameroom/Facebook via browser after release of an update unvailable for some users for a short amount of time only

Hi guys,

I just wanted to give you an explanation of why sometimes users cannot access their Facebook account anymore for playing RR2, once we have released a new version.



This has the following reason:

Usually a few days after releasing a new version, we perform a maintenance to force all users onto the new version. We need to do this to unlock new features that the old game version cannot handle. This maintenance “forces” users to download the most current version so that all players play on the same version. Before this happens, for a short amount of time, namely between the release of the new version and the release of the force update, there are 2 game versions available: the old version on the devices of the users that have not done the update yet and the new version for those players who have already updated.

For the Facebook version however we are only able to provide one version and not two at the same time due to technical constraints directly related to the FB platform. Therefore, we can only make the new version available on Facebook after we performed the aforementioned maintenance.

If a user updates to the new version on their mobile device first and then attempts to connect via Facebook they will get the error message from the screenshot. This happens because the Facebook version is not available yet but the user’s account is on the new version already.  If this happened to you, you can only play on Facebook again after the maintenance update occurred. Please use your mobile device in the meantime.

I hope this clears this up.