Game crashed and restarted

Hi. My game crashed a few hours ago and then when I got connected after several minutes, there was a scheduled server maintenance. Then when I came back, my whole game was reset back to the start. My ascension level was already at around 37 i think. Now back to the tutorial mode for starters. Can someone from the programmers help me? I use the hero name Luminox. But it seems I lost hold of the account. Thanks

Hello,

Could you please get in touch with the customer support team here: http://support.flaregames.com?

They will be able to help you regain your account.

Sorry for the troubles.