game freezes

Hello. I continue to lose resources, on the second day after the update !!! I can not accept gifts every day !!! When click on the “Daily Gift” - a game freezes !!! Because - for this I can not take daily gems that previously paid !!! I can not view advertising and, accordingly, to receive the gold chests for it !!! the game crashes when I click the “prestige” button. Many players are outraged! Why there is no response to the problem ??? Players have no desire to play the faulty game! How and when you will be able to fix this error? Like the code you will be able to compensate for the loss of players to game resources? Yours faithfully, waiting for an answer !!!

theres same problem in chinese area. we can not get the chest after the ads in past several days… 

hope the gamemaster paid attention in this bugs??