Game not starting

Hello,

I use a windows 10 Lumia 640XL and I’m not able to start the game on the start screen or the app section. The game icon is dimmed and if you can click on it it doesn’t start. It shows pending but I find no updates. Please help. I would re install the game but windows doesn’t save the progress and I will lose everything. I’d appreciate if the support get on this ASAP. Seems like I’m not the only one with this issue. Couple of users have posted in this section with the same problem.