Game Problem? Device Problem? Or Bug?

So recently I introduced Olympus Rising to my sibling and he installed it on his phone. Lately he has been complaining about the following:

  1. When he tries to go to the “Treasure” option to purchase gems using my credit card, the screen goes blank

  2. He is currently at level 24 but he received a “Destroy 25 Apollo Towers” Titan Chest Curse. He wanted to use 250 gems to break the curse but every time he tries to do so, he is disconnected from the game. (See picture showing he is level 24 but having that impossible task of destroying 25 Apollo Towers; Apollo Towers are unlocked at Level 50).

  3. He also does not have the option to buy the “Daily Gem” package.

  4. His phone’s screen is also empty in the “Divine Blessing Donation” area.

SEE PICTURES.

We tried uninstalling and reinstalling the game on his phone but the problems were still there. 

PLEASE HELP.

 

Picture 1 - Treasure Screen

Picture 2 - Divine Blessing Donation Screen

Picture 3 - Calendar with no option to purchase Daily Gem Package

 

Picture 4 - Ascension Level 24 (see Picture 5 for impossible Titan Curse of breaking 25 Apollo Towers for a level 24 player)

 

Screenshot_2018-02-01-12-23-27.png

Picture 5 - See Picture 4

 

PLEASE HELP. READ DESCRIPTION UP TOP. 

@CaptainMorgan