"Ghost" Member in our alliance


We have a player in our alliance listed as member and is making use of one spot, but actually is not currently in the alliance, he was invited but he was unable to join and simply got registered in the member list, we can’t kick because the profile shows a different alliance or lack of it.

Please let me know how we can solve it, also we already raised a ticket in support  with the details.


Hi floritaka,

Thanks for your concern. The customer service will take care of that. Please wait for an update on your ticket! Thank you!

(Ps: I will update the prefix of this thread with “contact CS”. Of course, you have already done that, but it helps to streamline our bug threads here.)

Thank you Madlen, the issue was solved.