I am writing this post now from a more personal perspective because I feel it is necessary after the heated discussion, which is going on and although I do not have to explain my reasoning I felt like I wanted to.
I am your community manager. This means I work for- and WITH you and for and with the devs.
Now my job is to prepare community events, fun side threads, give public announcements, tease things AND last but not least to collect your feedback and sentiment about the game.
When I joined this community 1,5 weeks ago, I was a bit shocked by the rough language and anger that sits within the forum threads (not saying that I don’t understand it).
However, part of my job is also to create a safe atmosphere for all members, players, but also for silent guest readers of all ages and backgrounds.
One of the points is to filter out common swear words, yes, I am sorry that this was made necessary (and some of you might feel restricted now in their way of expression), but I feel like it is the best. Some words may not insult you or you would only use them to describe something, but they could also be used to insult other community members and that is the main reason they are filtered. Because I saw these words being used like that.
Also, from what I can see everybody here is passionate about making a good game. That is why we want to discuss with you about features you might want to see improved, bugs you find, events you play and other things you notice in the game. This discussion is totally welcome and necessary because YOU - our players and our community are important and we value you.
BUT - I see many threads, that use inflammatory headlines or headlines with no meaning at all, that are posted just to release anger, that are posted to troll, that are posted to test me, that are posted to just rant basically. Now we always had in our rules (not just in my updated rules) that we do not allow this kind of behaviour. And the simple reason is, it is not constructive and it takes away attention from serious improvement suggestions, quality feedback and actually fun. We all can take a good joke here and we all want to hear your feedback. But ask yourself - who do you rather listen to - a person screaming at you, telling you how useless you are or a person who gives you constructive feedback, such as this feature needs a rehaul because this and this is not working.
Now what I would wish for the future is if we could establish a good discussion again, with good healthy feedback, that I can forward easily and which can be taken seriously. Because we are and always were welcoming feedback. Also, we have to inform you more about things that go on as well. That is why I am really trying to post public announcements more frequently and to always keep you in the loop about is there a main bug known, etc.
I also want to say, I would much rather spend my time on creating fun forum events and such things, than deleting toxic behaviour. Last week, I actually prepared some fun forum events for you guys, but I couldn’t proceed with it, because of too many toxic things I had to take care off. And this week just starts like this again. You know in the end it is our community and we can work together, which is what I would wish for. I don’t want to come to work every morning and issue warnings. I much rather want to go to the devs and say like I have collected this feedback, can we do something about it, I have prepared this event for you guys, let’s have fun.
I do realize some bugs in conquest, the bug with the chests, the ad-problem and the multitouch issues are all valid concerns, and I tried my best to communicate about all of them. So if we all collect our creative energy and channel it into constructive feedback than just flaming in the 5th post about something, this forum can be a much better experience for all of the players PLUS I would finally have the time to actually do the fun things that being a community manager also includes.
Your community manager