I bought it and did not receive it. Need help!!!

My player: Nokia Lumia 630 W10
Bought yesterday (10) the promotional item “unique offer”, described in the application in the Microsoft Store as “Enchanted Tote Bag” in the amount of R $ 51.50 (currency of Brazil) and 24 hours later received nothing. The amount has already been charged to my Credit Card. It would be 3000 diamonds, 5 pro-tickets, and another item I can not remember.


Meu Jogador: Nokia Lumia 630 W10
Comprei ontem (dia 10) o item promocional “Oferta Única”, descrito no pedido na Loja Microsoft como “Sacola Encantada”, no valor de R$ 51,50 (moeda do Brasil) e 24 horas depois não recebi nada. O valor já foi debitado no meu Cartão de Crédito. Seria 3000 diamantes, 5 bilhetes-pró, e outro item que não me lembro.

@NokiaLumia You can ask flare CS for more information regarding your transaction from this link: https://flaregames.zendesk.com/hc/en-us/requests/new

Give the detail as much as you can (including your invoice transaction)

Good luck. ?


We are sorry about that, please do get in touch with our Customer Support as rightly prompted by @RoyaleDing2