@Archimedes here you go, the answer from support, it seems to indeed contradict your statement.
Seems like archimedes probably did not read the earlier thread on this issue, and just copy and pasted the standard contact support comment.
just as the support guy below is cut and pasting the response, it is obviously directed at someone asking for a name change - where as I have not asked for a name change, only asking for information.
Frank Pagnussat (Flaregames)
Apr 2, 6:50 PM CEST
Thank you for your inquiry.
While we understand that this situation is frustrating, we are unfortunately unable to carry out rename requests apart from certain circumstances, such as in cases where an offensive username or a player’s real name has been used.
We regret that we cannot give you a more positive answer in this case.
Thank you for your understanding.
Mar 30, 8:34 PM CEST
Hello I am trying to get some information to assist the community on the forums regarding name changes.
In this thread:
A moderator (Archimedes) directs the person to support get a name change.
however per this thread:
it seems support cannot help with name changes.
Could you please clarify if support can or cannot help with additional name changes after the one in game one is used up. This question pops up from time to time, and the community can assist flare and save support time by responding to players on the forums if we know its possible or not.
I had previously also posted to another person not to bother support with name change as it cannot be done, and I thought this was the case until Archimedes advised otherwise.In the thread I had asked Archimedes to clarify, but no response from him, nor the community manager Gala.