Issue with commercial Royal Revolt

I get every time only the Royal Revolt spot. After the spot I have to kill the game. 

I use android 6.1 My ingame name is “robroy.”

I get every time only the Royal Revolt spot. After the spot I have to kill the game. 

I use android 6.1 My ingame name is “robroy.”

Hello,

Could you give me an approximate time when it happened please? (With your timezone)

Thanks!

Last now, 08:45 CEST (+2)

Can you please tell me what happens exactly after the video is over?

After the commercial I see the last screen ingame. Also the spinning circle. Nothing else happens. I have to kill the game and restart the game. 

Is there any advice for me? 

The issue still exists. 

I hate it when I play and that thing happens which causes things to happen which makes me do that thing. But that thing never works so I have to do the other thing but that thing only causes more things

Hi,

I have reported it and it will be handled by the video provider over the next days.

Sorry for the troubles and thank you for your patience.

Hi Alysea, 

Hope it is okay to post here in an old and successful solved tread. But now I have again a nearly same problem. After starting the commercial, the game hangs and I have to kill it. This time I’m not able to see anything expect a black screen. Last occurred was this 21:33 MEZ (UTC +1)

Thanks in advance. 

Robroy