Item disappeared

Dear devs.

Today I bought several blue chests as I always do. Since Im on a wi-fi connection right now, I cant tell whether it was my connection that got lost for a fraction or your game encountered a bug/glitch or whatever it is. It is a phenomenon that Ive faced here and there but I didnt mind coz the items that got lost the other times, they were random items, not uniques, not cursed but today I lost a pair of cursed bracelets for Perseus. Other people have reported such issue in the past. Is there any fix anytime soon for this disconnection problem? While attempting to claim the item, the game gets disconnected and once we get reconnected, the item is no longer there.

We have attempted fixes for this in the past, however, I will reopen the investigation here to see if we can finally track down what is still causing this problem.