In this age of automation and innovation, caring for your customers has never been more important.
At any moment, an unhappy customer can share their opinion with the masses through social media and the web and negatively affect your business. That’s why it’s even more important than ever to create an excellent experience for your players.
“Do what you do so well that they will want to see it again and bring their friends.” Creating love between your company and your players can help scale positive word of mouth that’s absolutely priceless.
Here is few things for you:
Treat your players (customers) right, because Happy customers who get their issue resolved tell 4 to 6 people about their experience. So that’s a way to significantly influence the word of mouth about your game (Business).
Always listen what your players are saying:
When listening to your customers, take into account what changes your organization should make from this feedback, and then follow through. Your customers are the lifeblood of your organization, and not dealing with the reasonable requests could cause backlash.
Be Transparent, honesty is crucial when it comes to mistakes. EXAMPLE: LAST UPDATE. Being transparent in the digital age is a must. Much like the principles discussed above, transparency is a critical factor in building trust, satisfaction, and love from your customers.
Recognize responsibility, CUSTOMER is always RIGHT: No matter the circumstance, the customer is always right. This is a rule to guide your business through its growth.
Just heads up: Last update was very bad and you have many unhappy players.