Linking account problem

hi everyone 

I followed this TUT here 

https://flaregames.zendesk.com/hc/en-us/articles/211828569-Can-i-transfer-my-account-to-another-device-

 

linked my account from my android phone to my windows 10 laptop , everything worked fine then the game wont work on my android phone anymore keep disconnecting, if I try to change my account on android to another it work , but if i try change back to to the account I linked to to windows 10 not work keep disconnecting 

it say here :

Please keep in mind that, even after transferring your account to a new device, you will still be able to access and play your account on your old device. Therefore, please make sure that no other person has access to your devices.

but i cant play with my account on both device only my windows 10 works 

 

 

 

@AliM, you may have better chances of your issue being solved through submitting a ticket to support. I think they handle account-related issues themselves.

how to do that 

https://flaregames.zendesk.com/hc/en-us/categories/200831829-Olympus-Rising

Go there and look for the “Submit request” text in the top right corner. Click on that and follow the steps to file a support ticket