lose my account

My new id : shonthongs geongz

My old id : wamby

Please retrun my account…

Thanks before

no need to open two topics, man.

Please see our FAQ for more information regarding this topic:


_ Question: _

_ I have lost my account/got a new phone/need to transfer my account from one device to another. What should I do? _



In case of an account loss, our support team can fully restore your account. Please contact them here:




Please make sure to supply them with the following information:


  • The player name you used in your lost game

  • The player name of your newly created game

  • Some sort of proof that the game in question is actually yours:

  • Your number of gems

  • Your number of pearls

  • Your king’s level

  • Your approximate registration date

  • Information about your buildings

  • Information about your currently running upgrades


It is important that you provide our support team with the name of your newly created game so that they can transfer your old progress into it. Additionally, providing as much of the required information as you can will help us resolve your ticket as quickly as possible. Please note that it might take our support team a little bit of time to find and restore your old game.

all the best.