NEED HELP! Account problems!

I hope that this is the correct place to post this. I am sorry that I am writing this now, and not a week ago. I have been very busy with other things. However, I think that you guys should know. On December 5, 2019, around 8:30 a.m. cst, while RR2 was launching on my computer, it completely crashed. Upon opening it once again, to my horror, I saw that the game had completely restarted. Everything back as it had when someone begins the game. Thankfully, my original account was linked to my iPad, which I used to play from when I am on vacation. I am currently playing from it, which is very inconvenient.

a. I would like to discover what caused my account on my computer to completely restart

b. I would like to know who to talk to about it

c. I would like to get my original account back on my computer

My in game name is SIR PEYT0N
Any feedback would be greatly appreciated!
I am hoping that this can all be fixed
Thanks

Hi PEYT0N,

Please, get in touch with our Customer Support https://fgurl.net/help_me

They will make sure to help.