no alliance boxes for gem purchase.

I bought the $99.99 US box which gave me uber box.  Then I bought the $49.99 box a little later and got no alliance box for that purchase.  I used Windows 10 laptop and went thru Microsoft to make purchases.  In game name is Dena Ann.  Alliance is Gods of Destiny

 

Sad to hear this. Please contact support here https://flaregames.zendesk.com/hc/en-us/requests/new?mobile_site=true

They will get back to you ASAP.