I’ve had these issues for a while now.
Playing on two Android phones (mate 9 and mate 10 Pro) across two accounts. And via either my home WiFi or via my mobile network data ,My main account Sir Stuart (in Weed the People) and my baby account Little Stu (founder, Dorsetshire)
Neither seems to be getting video chests although I hardly bother with Little Stu, but certainly my main account isn’t getting rewards, I watch the video, get the notification that the rewards will be soon and nothing arrives. I must of not got about 20…I didn’t notice for ages as I hardly play other than log in daily and do my duty in wars, but I do rely on the video chests to help me farm gems for celestial boosts.
I also suffer from locked games, typically at the loading screen after starting a battle or once a battle has ended, chests opened and then it locks up, I have to close the game and end it on the device, reload it and start again… It’s done this for months now on all devices.
Screenshot of my main account as I can’t actually type my name as I can’t get a Russian keyboard!
I would love to change my name to just Sir Stuart, but support said months ago this “wasn’t possible”
Of course it is, they just choose not too… So if possible, please could you change it?