not able to connect

I have been having this message for hours and sent a request to flare service. My IGN is Dena Ann.  Friends are telling me on discord it shows me logged in. I have tried deleting game and redownloading no help there. I am having same issue rather on windows 10 laptop or android tablet.  Any advice is appreciated.

 

I have the same problem cant log on my acct, IGN Rathoudour

Thanks to you too for reporting this severe issue. We’re looking into it right now.

Hello, this problem should be fixed now. We have released an update about it.

Thank you for your patience.