I decided to quit playing Royal Revolt 2. Why? Because the playing experience is now negatively affected by your customer support. Particularly, my last complaint thread was just locked without giving me a right to reply, and basically stating that if you don’t remember the exact number of gems you lost, you are out of luck getting any refund.
I’ll re-iterate again, placing the burden if proof in a customer when it was your mistake in the first place is wrong. I do not understand why you fail to realize this, maybe is the company culture or maybe you are understaffed. Or you don’t have a proper way to easily retrieve that information in the first place. Regardless, as a customer I feel I am treated badly.
The real reason I am writing this post is a different one. I want to thank you not for the game, but for the vibrant community you help create around the game. I met people that I can call friends and that in itself is worth it.
I thank you and thank everybody on the forums and Facebook groups. You are wonderfull friends and the main factor in what makes the game worth playing.