I have been told more than once by support that you cannot change names. Nor can you transfer to a new account that has a different name. Starting over is not an option for an established player and certainly not for an established alliance.
I know now you put a warning about choosing carefully when selecting player name originally, but for those of us that have been on a while we were given no such warning.
You’ve made many updates to help separate me from my gems and pearls … Please consider the frustration of not managing more basic player satisfaction requests. The impression given is that you only care to make changes that pull $ from players.