No community manager will be able to maintain a satisfying relationship with the players for as long as the dev team’s mentality is to not give a fudge and not disclose relevant information to players due to fear of being called out on it later on when something doesn’t arrive on time or doesn’t get added to the game at all, despite their earlier promises. This is cancer within the industry that needs to end, this approach is mentally backwards and hurts dozens of such online games. It’s as simple as that. And the saddest part is that it took them 2 years (at least!) to realize that; referring to the changes they’re making.
Better late than never, sheesh.