Recover an acount

Hello, i have an acount with level 35 and when i enter in game it went from begining . Here me question. Why i start  from level 1 ? The vilage name is Crefelean  . How can i recover it ??

If you play the tutor, doesn’t it find your account info at the end? 

Which Operating System are you using? That will be helpful. Otherwise you need to contact support, but you should have enough evidence to proof you are the original owner of that account.

is the url for contacting support. Good luck.