Hello Queens and Kings,
We received some reports of players impersonating Flaregames employees in game and I think it’s really important we take the time to clarify this situation.
We wanted to remind you that we would never ever contact you in game and ask you for personal information or your account information. Never ever! The only way you will get contact from a Flaregames employee is via the forum or via ticket. That is it.
If someone is contacting you pretending to be a Flaregames employee, please do report this account to our Customer Support here: https://flaregames.zendesk.com/hc/en-us/requests/new
We also would like to remind you that we do not encourage account sharing. As we explained in our Terms of Services:
“You shall not share the Account or the Login Information, nor let anyone else access your account or do anything else that might jeopardize the security of your Account. In the event you become aware of or reasonably suspect any breach of security, including without limitation any loss, theft, or unauthorized disclosure of the Login Information, you must immediately notify Flaregames and modify your Login Information. You are solely responsible for maintaining the confidentiality of the Login Information, and you will be responsible for all uses of the Login Information, including purchases, whether or not authorized by you. You are responsible for anything that happens through your Account.”
What does it mean?
- It means that if someone is doing something wrong on your account, you are solely responsible for his/her actions, which could result in a ban.
- It also means that if you linked your account to some payment systems, the person using your account can use your payment methods, to buy Gems for example, and strip you off your hard-earned money.
- This also means that the person using your account, could literally just change all the details, without your approval and claim this account theirs.
The goal here is more to bring awareness and clarity over our working methods rather that pointing fingers at anyone. We want you to enjoy participating in our game and by sharing, this experience could be disastrous, and you could end up losing everything you’ve worked so hard on.
Instead, why not ask the friend you are sharing the account with to create their own account, so you call all play together? It’s more fun to play with your friends!
Thank you for taking the time to read through this and I really hope it will help you.
- Your Royal Revolt 2 Team