Restoring my account

I had to get a factory replacement for my laptop because the old one malfunctioned.  I’ve got my replacement now and I’ve downloaded Royal Revolt 2.  How do I resume my old account?  I already tried putting in my player name but it told me that the name was already in use.

So, what do I do now?

Thank you.

Please click on the following link (submit a request), write your account data, click on “Account issue” in “Issue” section and fill in the other fields.