slow technical support

запрос (33994)

For more than 10 days have passed since the creation of the ticket. Administration you take action?

 

Hello MrSinner,

From what the customer support team told me, they already answered you.

That what i was told:

Hello MrSinner,

We would like to thank you for your report.

We are sorry that you are experiencing issues in one of our games.

We have taken note of your problem and we will be looking into it as soon as possible.
Please allow us some time for investigation.

Feel free to contact us at any time for additional questions or if you want to submit any update on your issue.

We will get in touch with you again as soon as we have updates or addition questions on your issue.

Please note that due to technical reasons the status of your ticket might change to “resolved” even though you have not yet received an update from us.
In that case, be assured that we will still continue to work on your case to help you as quickly as possible.
If you have additional questions or concerns, you can reopen a resolved ticket at any time by directly replying to it. We will then get back to you as soon as possible.

Please excuse the inconvenience.

If you want to report another issue in the meantime, please create a new ticket.

Thank you for your understanding and patience.

And now, they say that the problem was solved?
If you like this solved the problem, it will be forced to send correspondence to the appstore and arbitration payment system.
What kind of news? They said that the problem will be engaged in, and shut themselves a ticket and do nothing?

Hello,

After a few days, the ticket is automatically flagged as solved, it does not mean they stopped investigating your case.

Speaking of solved, has any had a video chest delivered lately? Ive heard rumours of their existence…

So how much longer to wait? It has been almost 2 weeks!