The game is stuck on the start screen

Hey @Nabios,

Could you please send us your DxDiag? (You can also send a PM with the attached file :grinning:

Hello Sasch, I sent you the DxDiag. Thank you for your help.

Salut Nabios,

As per the DxDiag, I see you installed the correct Nvidia driver as I’ve suggested.

However, your Windows build (17763.rs5_release.180914-1434) is the RTM of Windows 10 October 2018 Update.

RTM versions are  R eleased T o M anufacturers before they are released to the general public so that the manufacturers can work out any bugs the software may encounter with hardware devices.

I suggest you to install a Retail or OEM build to be able to play.

Helle Tomaxo, thank you for your reply. The version of Windows is installed with Windows Update, it is the final version provided by Windows Update. My question: Olympus Rising requires a graphics card compatible with VULKAN to play ?

If you use a NVIDIA GPU you need a special driver for it. However i have no clue if this driver is only for RTX GPU with Ray tracing or work on all NVIDIA GPU. I try to check on google for more information

OK I have my answer here :

https://www.geforce.com/whats-new/articles/vulkan-graphics-api-launches-nvidia-gpus-game-ready

work on all GTX GPU

Here the special driver you need

https://developer.nvidia.com/vulkan-driver

Remember NVIDIA use Phyx. So make sure you have too the last Phyx driver :

https://www.nvidia.com/object/physx-9.18.0907-driver.html

Its possible too your GPU its too much old and cannot support Vulkan :

https://help.bethesda.net/app/answers/detail/a_id/34864/~/does-my-graphics-card-support-vulkan%3F

like you can see GTX 600 series are too much old to support Vulkan. Maybe its the reason why OR crash

I have a AMD GPU. A RX 570 and with just the normal driver by AMD everything its fine

Try this driver and try OR after if that solve your problem

like Tomaxo explain well some version of Windows 10 are for gaming and others not.

Windows 10 Home and Pro are totally fine. You have just to download the .iso or .esd file and install it. Not really hard to find it on google. Grave it on a DVD. you can find them on Microsoft Website

I advice you if you play on Windows and gaming on Windows its very important to download Windows Central app and follow all the news about Windows and gaming.

Microsoft have announced the update of October 2018 was a fail and have add more problem then else. They don’t recommend it. that why I still on version 1803 17134.53 is a old one but work like a charm.

PS : Never update Windows. Its a bad thing you can do. If you want to update it then always check on internet if the last version is stable and don’t have any problem and if the last update have a good reviews

like driver of GPU always read reviews about the last update. Some can broke the PC or add problem. So always read reviews about driver. its very important

(i don’t see what DxDiag have to do with all of this, Direct X 12 is not the problem weird answer)

I see all my entire previous post was useless. I see you have a 200 series. oh ok its not necessary anymore to look any further you have answer your own question by yourself. GTX 600 and below don’t support Vulkan. Since few updates Olympus Rising is based on Vulkan. So to answer too your last post with your question : ‘‘Olympus Rising required a GPU compatible with Vulkan to play?’’

the answer is YES. like Tomaxo have give the link where to find it in Windows. you can see EOS related to Vulkan

So to answer all your question

_ Your 240M series GPU is too low to support Vulkan

  • No your GPU don’t allow you to play Olympus Rising

Hope all of this have help you

What is the solution?

Sadly I really wanted not to write this but you have 3 options :

  • if you have a phone or ipad download the game there and play on mobile

  • If you want to play on Windows PC. You need a PC who have a GTX 700 series or better. because 600 series are not supported. On AMD close all AMD GPU support it just really really old 5000 series and below cannot support it

GT 240M is really really old. So I guess your PC or laptop is really old. this GPU was released in 2009. Not sure you can play any game on it same with low graphic. this GPU only have 1 GB of RAM of GDDR3. Vulkan demand 3 GB of RAM minimum GDDR5. 4 GB if you want no problem

Just to give you more information same without Vulkan your GPU was too much old to play OR in general. I had a old PC where I have play Royal Revolt 2 with a AMD HD radeon 3400 512 MB GDDR2 and the game lagging so much probably I have do around 15-20 FPS maybe worst.  1 GB is really low

My previous PC had a AMD HD 7770 dual fan 2 GB GDDR5 and was on limit. Just to give you a idea

Of course I understand PC and Hardware its not for everyone. Not everyone know about PC and about their power if they are weak or not. So that why people like us help the others. GT 240M is what we call a Golden Age GPU. Never tough to hear about this anymore. So much old

Edit : impressive GT 240m is +290% more powerful than a old HD 3450. After see a benchmark.

 

 

I don’t think OR needs a Vulkan compatible graphic card to play. Maybe @Sasch can confirm.

I was able to test OR on an old laptop with the GT 230M, which is slightly less powerful than yours (GT 240M). I could play without problem.

Btw, there’s a topic where I mentioned I could play the game on various laptops older than yours (M60J):

Where did you get your Windows 10 Enterprise copy from? Is it from the Windows Insider Program or from a public release?

PhysX is an engine used to create incredible and dynamic effects and life-like animation. You don’t need it to play OR. In fact only few games are using it:

https://www.geforce.com/hardware/technology/physx/games

i confirm you don’t need a GPU compatible Vulkan to play OR. I have try on my old PC with a HD 3450 512 mb and no problem. its impossible to play but I have enter it without problem. So with your GT 240m you are good.

so the problem is elsewhere

Hi guys,

After conferring with the Olympus Rising QA Lead I got the information that Olympus Rising does not currently use the Vulkan API, on Windows it uses Direct X while other platforms use OpenGLES so the GT240M should be able to run the game. We are looking into what is going on but have so far not been able to reproduce this issue.

@Nabios : The QA Lead’s advice at this point would be to uninstall your display drivers using the instructions found here: https://www.nvidia.com/object/IO_13955.html and then install the latest drivers from the Nvidia website. Also it appears that the graphics card shares some of your system RAM to be used as VRAM so open task manager and close as many running programs as possible to ensure Olympus Rising has enough resources to open.

Good evening to all of you. To begin my message, I thank you all for your help. I read and translated all your messages. I will put your advice into practice. I understand that VULKAN is not the problem. I will pick up with your advice. I will inform you here as soon as I succeed in playing and I will tell you what will have solved the problem. Thank you all.

Still good to know maybe in a future Vulkan API will be in Olympus Rising. i imagine the details in graphic and how improve the game will be. I use this in Dolphin and its very spectacular. a nice technologie some developer should use on PC.

That’s some cool info. I’ve asked that question in the past, but it was left unanswered:

So thanks for answering.  :slight_smile:

That’s an old article from 2005. Since 2010 the cleaner is integrated in the driver installer:

nv1.png

nv2.png

Hello everyone, I have new information about the problem. I made a new installation of Windows 10 (official version 1809). I installed the missing drivers except that of the Nvidia Geforce GT240M graphics card. I started Olympus Rising and play. Not having installed the Nvidia driver, the computer was working with the standard VGA card. When I installed the Nvidia driver, I found myself stuck with the black screen and the title. I disabled the Nvidia graphics card (standard VGA operation), and there the game starts. I tested several Nvidia drivers, from the last to the oldest supported by Windows 10 and the result is always negative. This can give a track to solve the problem. I could read that other players are concerned with this same problem. I continue to search and thank you all for your help.

Nom du journal :Application
Source :       Application Hang
Date :         09/02/2019 16:44:56
ID de l’événement :1002
Catégorie de la tâche :(101)
Niveau :       Erreur
Mots clés :    Classique
Utilisateur :  N/A
Ordinateur :   DESKTOP-KR0KNP6
Description :
Le programme eos.exe version 0.0.0.0 a cessé d’interagir avec Windows et a été fermé. Pour voir si plus d’informations sur le problème sont disponibles, vérifiez l’historique des problèmes dans le Panneau de configuration Sécurité et maintenance.
 ID de processus : 1464
 Heure de début : 01d4c08db5c8fb02
 Heure d’arrêt : 4294967295
 Chemin d’accès à l’application : C:\Program Files\WindowsApps\flaregamesGmbH.OlympusRising_4.2.0.0_x64__g0q0z3kw54rap\eos.exe
 ID de rapport : f2240919-ee1e-470f-9260-d20b5ec68346
 Nom complet du package défectueux : flaregamesGmbH.OlympusRising_4.2.0.0_x64__g0q0z3kw54rap
 ID de l’application relative à un package défectueux : App
 Type de blocage : Quiesce

XML de l’événement :
<Event xmlns=“http://schemas.microsoft.com/win/2004/08/events/event”>
  <System>
    <Provider Name=“Application Hang” />
    <EventID Qualifiers=“0”>1002</EventID>
    <Level>2</Level>
    <Task>101</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime=“2019-02-09T15:44:56.327949900Z” />
    <EventRecordID>870</EventRecordID>
    <Channel>Application</Channel>
    <Computer>DESKTOP-KR0KNP6</Computer>
    <Security />
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  <EventData>
    <Data>eos.exe</Data>
    <Data>0.0.0.0</Data>
    <Data>1464</Data>
    <Data>01d4c08db5c8fb02</Data>
    <Data>4294967295</Data>
    <Data>C:\Program Files\WindowsApps\flaregamesGmbH.OlympusRising_4.2.0.0_x64__g0q0z3kw54rap\eos.exe</Data>
    <Data>f2240919-ee1e-470f-9260-d20b5ec68346</Data>
    <Data>flaregamesGmbH.OlympusRising_4.2.0.0_x64__g0q0z3kw54rap</Data>
    <Data>App</Data>
    <Data>Quiesce</Data>
    <Binary>510075006900650073006300650000000000</Binary>
  </EventData>
</Event>

Source
eos.exe

Résumé
Stopped responding and was closed

Date
‎09/‎02/‎2019 12:01

Statut
Rapport envoyé

Description
A problem caused this program to stop interacting with Windows.
Chemin d’accès de l’application défaillante :    C:\Program Files\WindowsApps\flaregamesGmbH.OlympusRising_4.2.0.0_x64__g0q0z3kw54rap\eos.exe

Signature du problème
Nom d’événement du problème :    MoAppHang
Package Full Name:    flaregamesGmbH.OlympusRising_4.2.0.0_x64__g0q0z3kw54rap
Application Name:    praid:App
Application Version:    0.0.0.0
Application Timestamp:    5b4cbc13
Hang Signature:    5067
Hang Type:    2097152
Version du système:    10.0.17763.2.0.0.256.48
Identificateur de paramètres régionaux:    1036
Additional Hang Signature 1:    50674642304b999af970340f6a8c2a45
Additional Hang Signature 2:    a2fd
Additional Hang Signature 3:    a2fde39bda7f9fa59a2842f6a399ce7f
Additional Hang Signature 4:    5067
Additional Hang Signature 5:    50674642304b999af970340f6a8c2a45
Additional Hang Signature 6:    a2fd
Additional Hang Signature 7:    a2fde39bda7f9fa59a2842f6a399ce7f

Informations complémentaires sur le problème
ID de compartiment :    ca30b59e2c82c8fc5449d0ebc7ab4ecd (1461929265144221389)
 

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EventType=MoAppHang
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FriendlyEventName=Stopped responding and was closed
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Yes, most of the time, the generic display driver that comes with Windows is enough.

So your problem is now fixed by switching from Windows Enterprise to Professional?

Be sure the GPU in the PC are not a AMD. Some PC come with default Motherboard. if you have a NVIDIA. Make sure to desactivate the default one. Its always better to desactivate the default one in Motherboard in Bios. in theory the majority of time they are disactivated if you install other GPU. So I guess its should not be a problem about this. I don’t think AMD and NVIDIA its good at same time. Never heard that was good

I means I have got some PC who have integrated AMD in it and I have buy a NVIDIA by mistake. So make sure both are the same. Integrated AMD with AMD and integrated NVIDIA with NVIDiA

 if your VGA work without NVIDIA Driver its maybe a sign you have a AMD in it and at the moment you install the driver of the GT then the game crash. Incompatible GPU

To verify it go in Control Panel —> Device and look all GPU you have if you don’t see a AMD