Titan chest error / bug

Hi I recently received help from friends, completed the needed points and unlocked a new titan chest but when I tried to open it for free the game charged me 500 gems like I haven’t had all required points!

Please help me with my issue and if you need any extra info please let me know.

Thanks in advance !

Regards,

 

In-game name: Ahchujkak

 

Hello,

This is not a bug 

Once you reached the required amount of Titan Points you unlock the chest. To open it you need someone to enter your code, or you need to pay the gems.

Hope it is clearer now. 

Many thanks for the info was my mistake. Sorry for the inconvenience…