Titan unique ítem disappear

I was opening a titan sea chest and when i get a unique ítem the game kicked mr, when i relog i do not have any more the ítem 

 

Any idea what happen? 

 

Thx so much 

 

Pd: im niRolas in game

Try contacting tech support through help desk, thats what the usual advise for such issues is. As for what actually happened, I assume it is an unlucky coincidence of your game emergency shutting down while you were getting the item, which might have caused the server to not process the item transfer for your account. Tech support or Chris/Morgan would tell you more (and what they tell would actually be true, unlike my assumptions)