Trohpies issue, HELP!

Lately, I have this problem in the game…
I cannot claim more than 5 trophies from most of the other bases (As you can see from these pictures below)
I keep pressing on “New enemy” but the rewards still between 1-5!!! WHY??!
And when I get attacked by other players, they can claim over 7 trophies from my base, I want to attack back, I find that I can only get between 1-5 trophies from them, even if they have more than 4100 trophies!
My hero’s level is 116 and my trophies number is 3801.

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