Unable to complete the upgrade to newest version

It doesn’t complete the update to newest version. Once the download reaches 100% it gives an error “Could not establish connection”, and goes back to download from 80% and download progresses and get the error message again. It’s been like this since the day of the new update. Please help, I can’t open the game anymore…?

Device: HTC Windows Phone 8X

Software version: 8.1

Player name: DiaspurA333

Hello DiaspurA333,

First of all welcome to the forums, nice that you are here. :slight_smile:

  • Sorry to here you experience issues. For this issue could you please contact the customer service. They can look into your account more closely and provide assistance. You can submit a ticket via the link below.

https://support.flaregames.com/hc/en-us/requests/new

Have a good day!