Unique item disappears after connection failed

I opened a Titan chest and the last item I got was Hercules Erymanthian Jaws. As soon as I got it, the game lost connection, after a while it reconnected but I did not see the item again. This is very painful, because I have been waiting for this particular item for my hero. Please what can be done to compensate me. 

Raise a request/ticket to the game developers… Someone from FG Customer care should help you…