Unique item disappears after connection failed

I opened a Titan Sea chest and the last item I got an Odysseus shoes. As soon as I got it, the game lost connection, after a while it reconnected but I did not see the item again. This is very painful, because I have been waiting for an Unique a long time. Please what can be done to compensate me. 

the new color for Odysseus can be set now, but Unique was disappeared.

 

IGN:Wolverine Logan!

Contact support  https://flaregames.zendesk.com/hc/en-us/requests/new?mobile_site=true

ähm … what is this?
image.png

i know there are “colors” but no idea what for or that they are collectable? or what for something else? havent seen this bar in game since i play…

 

edit: omg… just found this. never pressed this button, or so early when i did not have colors. no idea… only took 2.5 years  ??‍♀️?‍♀️

but what is this good for?

hi Madlen,

thanks for your help,i had submit a request,but only receive an automated message,no other reply, can you give me any suggest?  thank you.

It can take a while. Hang in there. I’ve send something since 11th October 2018 with no reply.