Videos/ads not "paying" after viewing

Video ads are no longer working for me.  Whenever I watch one, and touch the X after it completes, I do not receive the item the ad was supposed to give me (bonus chest, tavern boost, whatever).

This used to occasionally happen a few times per week, but now it is at 100% (i got to the point where it said no more ads were available).

How do I fix this?

Device is Samsung Galaxy s8+, region is United States.


Hi Dirac!

Thank you for your information. We’ve already added this issue to our database and we’re looking into it.