A friend of mine send me this… I think it’s self explanatory
Edit: she said she did 100%
existing bug flare have claimed to know about / fixed / ignored, if you search you will find other threads about it.
You can submit ticket if you like, but probably no use since they cant actually do anything for your friend.
Flare always keep repeating they read everything on forum also, so if that is true they will see this and no need for support ticket.
As @Fourofjacks suggested, please do send a ticket to our support team here : https://flaregames.zendesk.com/hc/en-us/requests/new
They will be able to assist you further.