We need your help! - Blue/Black Screen bug

Hello guys,
We are turning to our community for help. It is about the blue or black screen bug that various user experience. We really want to fix it, because of course we do, but so far, despite various screenshots and videos it is really hard to track down the circumstances that are causing the bug. So far it seems that only Android users and mostly Samsung users are experiencing it but under various circumstances and situations. But we also saw it happening on other Android devices. It also causes the sound to crash.

I order to help make your post as good as possible give us the following information:

Use the following text as a template for your topic:

  1. What steps do you need to take to make this bug happen? We need to be able to reproduce it. Make sure you write down steps, such as this is the first action, the second step and so on. Also good to know, what loadout did you have, what combination did you just use in the battle, was your pal far away from you and not on screen anymore and then a certain situation happened and so on? Please pay attention to everything that you note that was in that situation and try to be as descriptive as possible.

  2. What version of the game are you using? For example. Version 5.1

  3. With which device and OS are you playing? Apple 6s, ioS 12 would be a helpful answer here

  4. What is your in-game name?

  5. Additional screenshots or videos

So we are really turning to you for help, and we hope together we will find a reproduction. Thank you so much!

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Affected users should also post the troops, spells and maybe auras they are using. Maybe its a combination of some effects …

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Is this still an issue for anyone?

Hi :slight_smile:, welcome to the forum.
Unfortunately, a screenshot only does not help us here :disappointed_relieved: , could you please add the information we have requested at the top of the topic?
Thank you so much.