Win 10 can not play 2.8.0

Hi, I can’t play the game anymore, in version 2.8.0. It’s stuck at welcome screen. help me plz


Could you let us know on which device do you try to download the game?

Are you using a wifi or mobile data connection?

i’m using window 10, it works fine but sometimes the game crashes


Can you let me know when the game crashes?

Also, are you playing on PC, tablet or phone? And which device are you using exactly?

i’m using a Dell laptop. I can’t tell exactly since i mainly play on my phone and don’t play on laptop so often, but seems like the game crashes anytime, i’ll pay more attention next time