For those unaware, Flare finally managed to fix the broken ADs on Windows sitaution, as per quote:
- Video Ad Rewards should be working fine on Windows again. We are really sorry this took such a long time, circumstances and time constraints made it impossible for us to fix this sooner.
However, it appears that they’ve also changed it further in our disadvantage, because I’ve managed to watch 3 ADs, finally able to speed up the building times, and now I am unable to watch another AD, as it is on a 5hr cooldown, which you can see on your own by selecting any building, clicking the pink Arrow pointing upwards, and see that the AD button is unavailable, conveniently replaced by a forced cooldown. As a reminder of how the situation looked like previously, the only time one was unable to utilize the AD mechanic was when the AD provider has run out of ADs, or whatever the reason behind that was, and users were forced to manually delete the VungleSDK folder on their drives in order to refresh them, as it was possible the ADs would sometimes not even properly reactivate themselves into the pool of available ADs.
Amazing. Please remove this cooldown that wasn’t here before, because as of right now, this is not a fix on the issue but a step backwards, a nerf of a mechanic that’s gone untouched for the past 2+ years, and we demand to at least know why this change has been made, as this has also not been explained anywhere. I’m honestly not sure what the community managers are(n’t) doing.
Now to get on to the crux of the issue - compensation for all the lost resources.
As Flare has gotten us used to, no announcement has been made on the issue, other than the quote I’ve posted above, which is - yet again - very disappointing.
To the best of my knowledge, the entire Windows AD fiasco begun on exactly 25th May current year, meaning that we’ve gone without Golden Chests and other benefits of using ADs for exactly 68 days. That’s a lot of time to have one of your main game features broken and rendered entirely unavailable. Golden Chests are available each 4 hours on a daily basis, meaning one was able to gather 6 of them each day. 68 days equals 1632 hours, divided by 4 that leaves us an exact 408 Golden Chests (maximum) that each Windows player has missed during the period of those 68 days.
However, even people who use mobile phones daily couldn’t have possibly snatched each and every single one of them, so let’s lower that number to something more realistic, say 350.
And so, where is our compensation for all the missed Golden Chests? Having worked within the industry before, whenever we faced an issue that affected the vast majority of the playerbase, there’s always been compensations given out. They may not always have been exactly what the users expected or wanted (e.g. not the exact amount of missing stuff), but it’s always been carried out - publicly announced, on time, with appropriate messages reaching each and every affected user who has contacted us about it through customer support during the course of however long such an issue lasted.
Given my experience, imagine my surprise as I’ve scoured the Announcement section, not seeing so much as a mention of a possible compensation about this. This is quite below the standards I’ve seen in the industry and I would expect Flare to send everyone at least some decent number of Golden Chests to their accounts, with infinite expiration time set on those chests, so that the players could properly utilize them as time goes on. Flare may deem 350 Golden Chests an unreasonable amount, but at the very least giving everyone anywhere between 50 and 100 Golden Chests should be such an obvious solution that I’m frankly embarassed having to write this post, calling it to Flare’s attention.
Hopefully they’ll do the right thing and show the users they are appreciated.