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Question: I have lost my account/got a new phone/need to transfer my account from one device to another. What should I do? Answer: In case of an account loss, our support team can fully restore your account. Please contact them here: http://feedback.flaregames.com/ Please make sure to supply them with the following information: - The player name you used in your lost game - The player name of your newly created game - Some sort of proof that the game in question is actually yours: Your number of gemsYour number of pearlsYour kingâ€™s levelYour approximate registration dateInformation about your buildingsInformation about your currently running upgrades It is important that you provide our support team with the name of your newly created game so that they can transfer your old progress into it. Additionally, providing as much of the required information as you can will help us resolve your ticket as quickly as possible. Please note that it might take our support team a little bit of time to find and restore your old game. Q: I would like to sync my progress across two different devices. How can I do this? A: You can sync your progress across several decives as long as you are playing the Android or iOS version of the game. Account sharing is currently not possible on Windows devices. Android: To share your game on Android, please make sure that you are logged in with the same Google account on both devices. Play through the tutorial on your first device and give your king a name. Afterwards, download the game on your other device and start it. Your savegame should now load automatically and you should be able to play on two devices simultaneously. iOS: To share your game on iOS, please make sure that you are logged in with the same iCloud ID and have iCloud enabled on both devices. Create a game on your first device and give your king a name. Afterwards, start another game on your second device and play through the tutorial as well. Upon completing the first tutorial fight, the game will ask you if you want to sign in using your existing account. Confirm this option. You should now be able to play on two devices simultaneously. Q: I am experiencing a bug or some other problem with my game. Where can I report this? A: Our support team can help you sort out any technical difficulties you may experience while playing Royal Revolt 2. You can contact them here: http://feedback.flaregames.com/ Please make sure to give them as much information as possible pertaining to your problem, as well as the device that you are using. Doing so will help them to solve your problem as quickly as possible. Q: I canâ€™t connect to the game. It gets stuck on the loading screen. What should I do? A: First, check if other apps can create a connection to the internet. If so, restarting your device or switching your internet connection on and off may solve the problem. If you were online for long stretches of time before becoming disconnected, please wait for a few hours before trying to log in again. If you are still unable to connect to you game afterwards, you can contact our support team here: http://feedback.flaregames.com/ Q: I bought a gem package and havenâ€™t received it yet. Who should I contact about this? A: It can take a little while before an individual purchase is credited to your account. Please wait at least one hour before contacting our support team. If your purchase hasnâ€™t processed within this time, then please contact the support team here: http://feedback.flaregames.com/ Please make sure to include your receipt number. Doing so will help the support team to resolve your ticket as quickly as possible. Q: Why is there no Fyber Video and TapJoy or another way to get free food on Windows Phone? A: These features cannot be implemented on Windows due to technical limitations. Fyber and Tapjoy in particular are currently not supported by Windows platforms. It is always our goal to make features available across all platforms. However, these limitations prevent us from doing so on Windows devices. Q: My game is crashing from time to time. Are you going to fix this? A: Most likely you are playing on an older device with 512mb of memory or less. Since Royal Revolt 2 requires sufficient memory to run smoothly, please make sure that there is enough space available on your device. You can do this by having no other apps running in the background or restarting your phone. We are still in the process of optimizing the game for older devices and may release further optimizations with coming updates. Q: I'm playing on a Windows 8 system and the game is not starting anymore, or crashes at a certain point. A: Please make sure that you have installed the latest drivers for your device/PC. First checkWindows update to see whether new updates are available. If no solution can be found this way, please check your graphics card driver. Graphic drivers are often distributed independently from other Windows updates. Therefore, checking for such updates manually may solve your problem. Q: I am playing the game on Windows PC and a new update has been released. However, I can't find it in the store. What can I do? A: Enter the Windows Store by clicking on the corresponding icon and follow these steps: Swipe in from the right edge of the screen, and then tap Settings. (If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Settings.) Tap or click "Check for Updates" Update Royal Revolt 2Q: I didn't receive the gems that I was meant to get for a Tapjoy offer A: You will have to contact Tapjoy directly to get the gems you are missing. Open Tapjoy within the game and click on the field that says "Missing Gems?" at the bottom to get into contact with them.