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Alysea

Account Loss on Android after Update (13.10.16)

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Some players on Android might have noticed an unexpected account loss after updating their game to the latest version (1.6.0).

We will soon adress the issue through a hotfix that should recover those lost accounts.

Important:

You should receive a confirmation pop-up asking you to choose between "Continue" and "Restore"

-If you have lost your account after the update to 1.6.0, choose the "Continue" option (which shows the higher player level).

Example:

screen_affected_small.PNG

-If you have NOT lost your account progress after the update to 1.6.0, choose „Restore level x“.

Example:

screen_notaffected_small.PNG

If you should still run into any trouble with your account after the hotfix was deployed, please get in contact with our Customer Support.

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