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Partial progress loss - Android devices

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Hello everyone,

we are currently investigating an issue with partial progress loss on Android devices after updating the game to the version 2.05 released Wednesday, 19th July.

We want to apologize for the frustration and assure you that our team is currently investigating the issue at hand and is looking continuously for a lead on what caused this problem and how to fix it. 

If you are an Android user affected by this issue, please contact our Customer Support: https://flaregames.zendesk.com/hc/en-us/requests/new  If possible, please provide answers to as many of the following questions as possible. This will assist in our troubleshooting efforts.

  1. Your 8 to 12-digit user ID (To find this ID, open the menu, then tap on MORE. The ID is located in the lower-right corner of the following screen).
  2. The rough date/time when the partial progress loss occurred.
  3. A rough overview of what you have lost.
  4. Do you usually use Google Play to store your account progress?
  5. Do you play your account on more than one device?
  6. Did a account restore pop-up show up before the progress loss occurred?
  7. Did anything out of the ordinary happen before you stopped playing your last session on the old version (2.0.2)?

We are very sorry for any inconvenience that you are experiencing due to this issue.

Thank you for your patience and understanding.

Your Nonstop Knight Team

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