Kyriakos 4 Posted January 27, 2018 I had a troubleshooting yesterday so I delete the game. I try a new installation but I don't have my old profil. how I can recuperated this... *Please don't put personal information here* Share this post Link to post Share on other sites
RoyaleDing2 757 Posted January 27, 2018 You should file a ticket to flaregames support from this link: https://flaregames.zendesk.com/hc/en-us/requests/new Provide them all your account detail so they can believe that's your account. Hope you can get back your account. Good luck! ? 3 1 Invizzzible, Mag, AwesomestKnightest and 1 other reacted to this Share this post Link to post Share on other sites
Kyriakos 4 Posted January 27, 2018 thanks RoyaleDing2. Share this post Link to post Share on other sites
Koko 3 Posted January 29, 2018 (edited) guys I have a big problem, I play with two accounts from one device, but when I change a checkmark, and now with my two profiles I go into one account. I send 2-3 times message's but for now nothing my ign :_koko my team is AoG Edited January 30, 2018 by Koko Share this post Link to post Share on other sites
Archimedes 358 Posted January 29, 2018 Yes, @Kyriakos and @Koko. We advise you to do as @RoyaleDing2 says. Share this post Link to post Share on other sites
AwesomestKnightest 2,831 Posted January 30, 2018 4 minutes ago, Koko said: For now nothing Koko, they will most likely get back to you in the next year or so...just be patient lol But seriously, they probably will get back to you tomorrow. Took them a while when my account was lost Share this post Link to post Share on other sites
Kyriakos 4 Posted January 31, 2018 I sent all my document for my lost account Ellinas the Great and they refused it until now...!!! I nave pay a lot of money by my account of microsoft to buy GEMS...!!! also i have send the proofs of payments and they have not solved my problem yet...!!! Share this post Link to post Share on other sites
GalaMorgane 1,190 Posted January 31, 2018 Hey there @Kyriakos I checked with the Customer Support, they are dealing with your request and you should get a reply. If you don't see it, please check your spam folder. Sorry for any inconvenience this may have caused. Cheerzy!! Share this post Link to post Share on other sites
Koko 3 Posted January 31, 2018 Thanks so match Flaregames I have my account back. It's Amazing. 2 GalaMorgane and Invizzzible reacted to this Share this post Link to post Share on other sites
AwesomestKnightest 2,831 Posted February 1, 2018 Yes, flare support is very friendly when it comes to getting your account back Share this post Link to post Share on other sites
